21/08/2020
Hello dear Banggood team,
the device and accessories, you sent to me, do not match what you published on your homepage and what I ordered. The following is wrong: You delivered a soft case even though you advertised a hard case on your homepage (see the attached images). The accessories do not fit into this too small soft case (see pictures). All accessories are sloping and disorganized in the soft case.
You have also included an instruction manual for a 3D device, even though I ordered and received the 4D device. The 4D cross line laser does not work according to the specified accuracies (specification: horizontal / vertical accuracy: +/- 0.2 mm / 1 m). Real measured: +/- 0.5 mm / 1 m or 5 mm / 10 m. The H/V-control works incorrectly: e.g. in the case of H-contact, the vertical laser is also activated, etc.
Conclusion: I urgently need a functioning device (including accessories) with a hard case. Therefore I urgently ask for an immediate exchange. If this is not possible, I ask for immediate reimbursement of the costs I have paid. In the latter case, please send me a free return ticket to send back.
Friendly greetings
Ninfa Weinbrenner
Hello dear Banggood team,
the device and accessories, you sent to me, do not match what you published on your homepage and what I ordered. The following is wrong: You delivered a soft case even though you advertised a hard case on your homepage (see the attached images). The accessories do not fit into this too small soft case (see pictures). All accessories are sloping and disorganized in the soft case.
You have also included an instruction manual for a 3D device, even though I ordered and received the 4D device. The 4D cross line laser does not work according to the specified accuracies (specification: horizontal / vertical accuracy: +/- 0.2 mm / 1 m). Real measured: +/- 0.5 mm / 1 m or 5 mm / 10 m. The H/V-control works incorrectly: e.g. in the case of H-contact, the vertical laser is also activated, etc.
Conclusion: I urgently need a functioning device (including accessories) with a hard case. Therefore I urgently ask for an immediate exchange. If this is not possible, I ask for immediate reimbursement of the costs I have paid. In the latter case, please send me a free return ticket to send back.
Friendly greetings
Ninfa Weinbrenner
Hello dear Banggood team,
the device and accessories, you sent to me, do not match what you published on your homepage and what I ordered. The following is wrong: You delivered a soft case even though you advertised a hard case on your homepage (see the attached images). The accessories do not fit into this too small soft case (see pictures). All accessories are sloping and disorganized in the soft case.
You have also included an instruction manual for a 3D device, even though I ordered and received the 4D device. The 4D cross line laser does not work according to the specified accuracies (specification: horizontal / vertical accuracy: +/- 0.2 mm / 1 m). Real measured: +/- 0.5 mm / 1 m or 5 mm / 10 m. The H/V-control works incorrectly: e.g. in the case of H-contact, the vertical laser is also activated, etc.
Conclusion: I urgently need a functioning device (including accessories) with a hard case. Therefore I urgently ask for an immediate exchange. If this is not possible, I ask for immediate reimbursement of the costs I have paid. In the latter case, please send me a free return ticket to send back.
Friendly greetings
Ninfa Weinbrenner