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widp 2018-09-16 01:52:30
This lamp has no protective earth (ground) wire and two brown wires come out of the housing. In this state you can not connect the lamp. Attached a photo of the lamp i received. A usable lamp needs 3 wires: one yellow - protective earth - wire, one blue - neutral - wire, one brown - single phase - wire.
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  • Banggood Dear customer,  Thank you for placing order in Banggood. We are sorry for any inconvenience caused by our product. About this product's problem, our customer services will connect to you within 24 hours and they will give you a solution. Please take notice of your email box. We sincerely hope the problem will be solved fast. Best regards, Banggood team

    2020-10-30 00:30:58
  • Fishfiend The light is double insulated, as indicated by the double squares on the labelling. It doesnt need or require an earth/ground wire

    Reply 2018-11-06 15:32:25
  • banggood @Loneman Dear customer,
    Thank you for your order and before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you.
    In our attempt to serve you better and retain you as one of our valuable customers, please contact our customer service representatives by this link: http://www.banggood.com/Contact-Us_hi111
    We would highly appreciate if you could send us all the information listed here below:
    1.Some photos of the shipping label, which can be found on the external side of the package;
    2.The SKU number of the products you received. You can find this information on the label placed on the item itself;
    3.Some photos or video to show the entity of the problem;
    4.The order number and the product ID.
    Looking for your kindly reply. Have a nice day.
    Best regards,
    Banggood team

    Reply 2018-11-08 03:26:24
  • banggood @Orthodox Dear customer,
    Thank you for choosing Banggood and sorry for your any inconvenience came up with the product.
    If you need any technical support, you can contact us via this link:http://www.banggood.com/Contact-Us_hi111, and we will give you a good solution.
    Best regards :)
    Banggood team

    Reply 2018-11-08 03:28:48
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