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Why is my coupon not working?

There are numerous reasons for why you can not use a coupon. The specific reason will be shown on the shopping cart page.

Below are some of the most common scenarios:

- The coupon has expired;
- The coupon has already been used;
- The coupon has a usage limit;
- The coupon code has been entered incorrectly;
- The coupon can not be redeemed on any of the products in your shopping cart.

Coupons can be used on specific categories, products or even just as part of a special promotional event.

However, they can not be used on products with a "promo" tag, like the ones listed here below:

- Flash deals products;
- Products which are part of a special promotional campaign;
- Special drop-ship products;
- Products with a discount only for a limited period of time;
- Products with a "VIP" or "CUT" tag;

If one of your coupons is not working and you do not know why, please do not hesitate to contact us.

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