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Sdwork This is the same issue I have. The only thing cserve seems to want is a video or picture of the non connect. It is difficult to understand how that will in any way be helpful, however I have no sent them screen shots showing that it reports "disconnected" using a stratux box when using this gps but connected and getting a fix using a vk-172 gps. I have tried this gps both on the startux box and on a windows 7 box and same result. The vk-172 will be recognized, however the vk-162 does not.